6. Cancellations & Refunds
6.1 TCPGuard reserves the right to suspend OR terminate services on receipt of abuse complaints.
15.2 An unconditional 30-day money back guarantee is offered for managed shared hosting and reseller hosting. If they contain additional items such as: dedicated ip, advanced ddos protection or website transfer, they are exempt from refund. Domain registration fees, ip dedicated alocated, vpn services, proxy,services ddos protection,ddos protection fees,addon fees, addon services, vps/vds & dedicated server packages do not come under the purview of this guarantee. Refund requests after 30 days will be refunded on a prorated basis of any unused time.
6.3 Only first-time accounts are eligible for a refund. If you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
6.4 There will be no refund for new domain registrations, ip dedicated , proxy web , vpn service, ID Protect, WHM/CPanel, Plesk, VPS & Dedicated Server, vRack, Anti-DDoS,License, RDP, SSL Certificates and Site Builder as these are purchased from External Vendors & TCPGuard does not get any refund in case of cancellation of those mentioned in the paragraph.
6.5 Any service interruptions or downtime due to scheduled maintenance by TCPGuard or our network providers will not count towards the uptime guarantee. TCPGuard is not liable in any way for failure of third party services.
6.6 Should you cancel your hosting before the renewal date or wish to transfer your domain name to another service provider during it’s registration period, domain registration/transfer charges will be payable before such action is completed.